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Delivery Policy

Ordering and Delivery Arrangement

**Free shipping for all orders over $200 (except for remote areas)

**Before placing an order, please click this link to learn about the delivery scope of the outsourced logistics provider and the delivery time for specific remote areas

[When did you receive the item] 

 All Orders Are Subject To The Confirmation Of The Company's Phone Number. If You Want To Inquire About The Delivery Arrangement, Please Whatsapp +852 6396 3968 (**no Voice Call**), We Will Reply As Soon As Possible During Office Hours.

– Delivery Service Hours Are Monday To Sunday, 9:00 Am To 7:00 Pm. 

– Free Shipping For Purchases Over $350 In The Online Store (Free Shipping For Purchases Over $200 During The Promotion Period), And A Fixed Shipping Fee Of $80 Is Required For Less Than $350. (*store Shopping Does Not Provide Delivery Service*)

– If The Product Is Out Of Stock, We Will Notify You By Phone Within 3-5 Working Days After Receiving The Order, And Then Make Another Arrangement.

 – Due To The Large Number Of Orders, The Delivery Time Will Take Time, And It Will Usually Be Completed Within 3-5 Working Days After The Order Is Confirmed. Sorry For The Inconvenience. 

– If You Need To Deliver At A Specified Time, Please Notify Us When You Contact Us For Arrangement.

– In Order To Protect Store Customers, There Is A Purchase Limit For Some Products. The Company Reserves The Right To Interpret And Revise This Clause. 

– Delivery Service Is Not Available For Delivery Locations On Or Above The First Floor Without Lifts.

– When Severe Weather Conditions, Such As Thunderstorms, Typhoon Suspensions Or Black Rainstorm Warnings Come Into Force, Or Traffic Delays Due To Weather Effects, The Delivery Service May Be Suspended And Other Arrangements Will Be Made.

– All Goods Are Subject To Availability On That Day, And Goods Cannot Be Reserved For Customers.

– In Order To Ensure The Quality Of Service, The Company Reserves The Right To Refuse To Serve Anyone.

– The Company Reserves The Right To Interpret And Amend The Terms And Conditions Of This Service.